Shipping policy
SHIPPING POLICY
Thank you for shopping at Clumsiii! We are committed to delivering your beautiful jewelry pieces safely and promptly to your doorstep.
Processing Time All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
Shipping Locations We ship from Australia to the following countries:
- Australia (Domestic)
- United States
- United Kingdom
- Canada
- New Zealand
- And other select international destinations
Shipping Rates & Delivery Times
Australia (Domestic)
- Standard Shipping: 3-7 business days
- Express Shipping: 1-3 business days
International Shipping
- United States: 7-14 business days
- United Kingdom: 7-14 business days
- Canada: 7-14 business days
- Other Countries: 10-21 business days
Please note: Delivery times are estimates and not guaranteed. International shipments may be subject to customs delays.
Shipping Costs A flat shipping fee of AUD $30 applies to all orders, regardless of order value or destination.We offer competitive rates through trusted carriers including Australia Post and international courier services.
Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package's journey to your door.
Customs & Import Duties For international orders, please note that customs fees, import duties, and taxes may apply depending on your country's regulations. These charges are the responsibility of the recipient and are not included in our shipping costs. We recommend checking with your local customs office for more information.
Lost or Damaged Packages If your package is lost or arrives damaged, please contact us immediately. We will work with the carrier to resolve the issue and ensure you receive your jewelry in perfect condition.
Contact Us If you have any questions about our shipping policy, please don't hesitate to contact us. We're here to help make your shopping experience as smooth as possible!